How to reach us

The fastest way is email. We answer most messages within a few hours during business days. For something more conversational, WhatsApp works too.

Already a customer?

If you've placed an order and need help, the fastest path is to reply directly to your order email — that way we have your order reference, payment confirmation, and the templates you bought all in one thread.

Where we're based

Karatasi is based in Kenya. We work entirely online and don't have a public office. Our online team is always ready to serve you.

For media or business enquiries

Reach out via email and we'll respond within 1 hour.